We aim to contact your patient within one working day of receiving your referral. The actual appointment date depends on the patient's availability and the urgency of the case - we'll let you know if there's any delay.

Yes - that's how we work. We carry out the specific treatment you've referred for, send you a summary at the end, and return the patient to you for their routine care. We don't poach referred patients.

No - there's no charge for the referral process itself. Patient fees for treatment are paid directly by the patient or through their finance arrangements.

Yes - we send updates at key stages of the patient's journey and a full summary at completion. If you'd prefer a particular method of communication (email, post, phone), just let us know.

Absolutely. Our calm, unhurried approach is built around making patients comfortable, and we offer IV sedation through a trusted outside agency for cases where it would help. Read more on our nervous patients and sedation page.

For implant cases, we arrange the CT scan ourselves at a trusted partner practice nearby - it's part of our consultation process. You don't need to organise it.

Please include the patient's contact details, a brief summary of the case, any relevant medical history and what specific treatment you're referring for. Existing X-rays, scans and treatment notes are also helpful where available.